Freed AI is an advanced AI scribe that listens to your patient interactions—whether in-person or virtual—creates a transcript, and then turns it into a structured SOAP note tailored to your specialty. You can review and edit it before copying it into your EHR or using Freed’s integrations. It’s designed to save you hours each week.

Yes—with the Freed Chrome extension, you can copy-paste into any web-based EHR, or use one-click EHR Push for verified integrations. Core/Starter plans get 5 lifetime chart transfers via Push; Premier gets unlimited.

Group accounts may also have access to a deeper direct integration for select EHRs. Speak with your sales rep or group account manager for more details.

Freed works with both. You can use it during live patient visits (through a browser, app, or extension) or upload recordings or transcripts afterward.

In either case, Freed generates a transcript and a note ready for review.

Sign up via the Freed website (no credit card needed), select “Capture conversation,” ensure your microphone is working, then choose “End visit” when done. Freed will process the note, and it will appear in the auto-hiding sidebar visit list. (Hover the left edge of the screen to reveal it.)

Freed recommends using Chrome for the best performance and experience. Freed offers a Chrome extension for use within the Chrome browser.

Freed works across all modern desktops, laptops, tablets, and mobile phones.

On mobile devices, such as phones and tablets, Freed recommends downloading and using the Freed mobile app for iOS or Android.

Install from the Chrome Web Store — even if you're using Edge (just enable install from other stores). Pin the extension to your toolbar. Then click the plugin icon to launch Freed within your EHR.

Yes — Freed syncs your notes and settings across devices, so you can log in from any supported browser or app and continue where you left off.

To manually edit your note, click into any section of the note to make changes. You can also prompt the AI Chat to rewrite or adjust your note using natural language. Using AI Chat, you can manually add missing sections or expand specific parts of the note, such as including overlooked medications or elaborating on clinical details in the subjective or other sections.

If a note is marked as 'Unknown' or has incorrect patient information, you can update it as follows:

This will update the note with the correct patient information.

Hover over any text section to reveal a copy icon—click it to copy that block of text.

Alternatively, use the “Copy All” button for the full note. You don’t need to manually highlight anything.

Learn how to use the Templates that learn automatically.

Freed will generate and present a pre-visit summary based on the last visit of the same patient. Just start a new visit, select a patient, and details will appear.

You can also begin recording a visit to capture specific details prior to the encounter, pause the visit, then resume recording when with the patient to capture the rest of the conversation.

For best results, use the dictation (microphone) button in the AI chat at the bottom of the right-hand panel. Speak your addition and tell the chat where to insert it — for example, "Add the following to the top of the Plan section: continue lisinopril 10 mg daily, recheck blood pressure in two weeks, return sooner if symptoms worsen." Send the message and Freed will insert exactly what you said, exactly where you said.

You can resume a visit for up to 28 days after recording first started. However, recorded audio is kept for no more than 14 days — if a visit is left paused and never finished, audio older than 14 days can't be turned into a note. Finish or end paused visits as soon as you can.

By default, your notes stay in your account. In Settings > Preferences, you can turn on Delete note records after 30 days? to delete notes automatically 30 days after the visit. Turning this on also permanently deletes all of your existing notes older than 30 days right away, and deleted notes can't be recovered. On a group plan, your admin may set the retention policy for everyone, in which case this setting is greyed out. See Access Trash & Note Storage Settings.

Yes. With a Freed group plan, you can change the visibility of a template to "Team" in order for it to be discoverable in your Team Library. Team members can then save your template to their own library, or modify their own copy of it to fit their needs.

For Solo plan users, you can share templates by copying the Example Note and any bracketed instructions from a Learned Template and sharing this text with teammates. Each teammate can recreate the template by navigating to Templates → New Template and pasting the shared text. For Structured Templates, share the section setup (structure/sections) with teammates so they can manually recreate the template in their accounts.

The Template Library is the home for your templates. There are three separate sections:

Auto Learn is off by default — when enabled, it detects edits you make to your notes and updates your Learned Template automatically in the background. To enable it, click Templates in the sidebar, open your template, and click the Auto Learn button just under the template title. If Auto Learn is off, you can teach the template from a single visit by clicking the Learn format button at the top of any visit page after editing the note. Either approach (Learn format or Auto Learn) only works on Learned Templates; legacy Structured Templates do not learn from edits, and we recommend switching to a Learned Template to take advantage of these features. See Use Templates to format your notes for details.

To switch to a Learned Template, select the Learned templates tab from the template selector.

Yes. In Templates, open My Library, click the three dots on the template, and select Delete. This works for templates you created and for pre-made templates Freed added based on your specialty.

If you observe that there is some information missing from your note despite setting up a template to capture that information, the most likely reason is that the conversation did not include details for that specific section.

We recommend checking your visit's Full Transcript (not the Transcript Summary) to ensure that it is accurate, and that the details you're looking for are present in the Full Transcript.

You can use a custom subsection to capture specific details not already included in the subsection options. Format your prompt using the onscreen instructions.

Please note that this is an advanced feature, so Freed cannot guarantee that a prompt will work as expected on its first try. Using this feature may require some prompt iteration on your part to achieve consistent and repeatable results.

If your subscription was initially set up through the App Store (Apple devices) or the Google Play Store (Android devices), you can manage your subscription through your respective app marketplace. Freed's team cannot modify a subscription that is administered through a third-party app marketplace. To view or download your invoices for subscription records, visit Freed AI’s Help Center and follow the detailed guide on invoice retrieval. If you need additional support, you can contact our Clinician Support team.

If you subscribed through the Apple App Store or Google Play Store, you pay the app store's price, which is higher than subscribing directly through Freed. Freed can't manage or change app store subscriptions. We recommend direct billing for the best support experience.

Here are the steps to switch to direct billing:

If you have any questions, please contact our Clinician Support team using the messenger icon in the bottom right corner of the page, or by sending an email to [email protected].

Freed subscriptions sync automatically across platforms, ensuring continuity regardless of where the subscription was initiated.

All templates and personalization will be retained in your account. As long as your account is not permanently deleted (which must be requested), your account will remain intact, and can be resubscribed to at any time. As for notes, as long as your note retention settings are set to keep notes forever (compared to automatically deleting notes after 30 days), your notes will remain in your account.

Please contact our Clinician Support team using the messenger icon in the bottom right corner of the page, or by sending an email to [email protected] using the email address associated with your Freed account.
​
For retrieving your invoices:

On the Freed iOS or Android app, this is self-serve: go to Settings (gear icon) > Profile, tap Delete account, and confirm.

On desktop or web, please contact our Clinician Support team using the messenger icon in the bottom right corner of the page, or by sending an email to [email protected] using the email address associated with your Freed account.

We may ask why you wish to delete your account, in order to confirm the deletion request. Deleting a Freed account is permanent and cannot be undone, so save anything you need first. Your notes and data are removed once the account is deleted; if you're part of a group plan, visits that belong to your clinic stay with the clinic.

Currently, we offer free access to the Core tier for students, residents, trainees and fellows. Please complete the linked application to get started.

If you're a trainee who'd prefer access to the Premier tier for additional functionality, you can obtain a 50% discount by submitting proof of enrollment in a training program (e.g. enrollment letter, transcript, badge, or student ID) as well as your expected completion date to our Clinician Support team using the messenger icon in the bottom right corner of the page, or by sending an email to [email protected].

We also offer discounts for group accounts with multiple providers. Additionally, switching to an annual plan can help you save compared to paying monthly.

Promotional codes can be applied during the subscription checkout process. Follow these steps to apply a code:

Open the sidebar and click your profile icon, then click Invite teammate. (The sidebar auto-hides — hover over the left edge to reveal it.) You'll be prompted to enter the email address(es) of additional clinicians you'd like to invite to your group account with consolidated billing, then be brought to a screen to complete checkout.

Please contact our Clinician Support team using the messenger icon in the bottom right corner of the page, or by sending an email to [email protected].

Yes. Freed is fully HIPAA- and HITECH-compliant, SOC 2 Type 1 & 2 certified, and encrypts all data both in transit and at rest. No patient-uploaded recording is stored long-term.

By default, only you can see your recordings and notes. If you're on a group plan and your admin turns on patient and visit sharing, other providers in your group — and Medical Assistant seats — can see shared visits. Freed supports SSO and two-step verification and maintains strict internal access controls. See Sharing patients in your group.

Please review our article about discussing Freed with your patient or client here.

Please contact your sales representative, or our Clinician Support team using the messenger icon in the bottom right corner of the page. Or, you can send an email to [email protected].

Yes, and you can customize it. Open the Example Note for the template you're using. Enclose your consent statement in quotation marks, and place it where you'd prefer; then save your changes. Freed will insert your consent statement verbatim in every note.

Apple’s Continuity features, such as Handoff and Continuity Camera, enable seamless integration between Macs and iPhones. However, these features can sometimes cause your Mac to automatically use an iPhone’s microphone for audio input, which may interfere with your recordings or calls. Follow this guide to resolve the issue and ensure your Mac uses its internal microphone consistently.

To further ensure that your iPhone does not interfere with your Mac’s microphone input:

If you don't want to disable the Continuity Camera feature on your iPhone, you can also manually select your Mac’s internal microphone explicitly in Freed:

It's possible there was a network or system error while processing your note. Freed has an auto-retry mechanism that will try to generate your note again after a few hours.

If you're still encountering an issue, please contact our Clinician Support team using the messenger icon in the bottom right corner of the page, or by sending an email to [email protected], being sure to include the visit URL.

If you are not able to send the visit URL, please include the date and time of your visit note. Since we do not have access to your patient's PHI, we won't be able to find your note from patient's name, address, etc.

There was most likely an audio issue with the visit. If Freed isn't able to capture a clear audio recording, it will not be able to transcribe a visit properly and therefore be unable to generate a SOAP note. To prevent this from occurring, here are some of our best practices:

Freed recommends against using headphones, a headset, or earphones while recording a conversation as these devices are typically designed to pick up only the wearer's voice, and remove any external voices -- this means that your patient's or client's side of the conversation may not be captured.

Be sure that you're using the Freed mobile app for iOS or Android, available for free from the App Store or Google Play Store, respectively. If you're using the built-in browser app of your phone or tablet, device-specific permissions may hinder Freed's ability to capture the visit properly.

If recording stops after 1–3 minutes on an iPad, it may be due to network connectivity issues. To resolve this, log out and back into your Freed account, restart your internet connection, and test the app on another device, such as a smartphone. Additionally, ensure the Freed app is updated to the latest version via the App Store to access the newest features and bug fixes.