Problem: Freed is having problems accessing your microphone properly on Windows. You might be seeing the following message:
Unfortunately, your microphone is not capturing any audio. Please make sure it's not muted, check your volume settings, or try a different browser. Reach out to [email protected] if the error persists.
Solution: We understand that this is a frustrating situation, and we're here to help you get back on track! Please follow these troubleshooting steps to resolve the issue:
Missing or inaccurate notes caused by microphone issues can affect your Freed experience, leading to incomplete capture of important meeting details or memos.
Check Your Microphone Connection and Settings:
Ensure that the microphone is connected properly to your computer.
Make sure that the microphone is turned on, not muted, and has batteries if it requires them.
Verify Your Windows Sound Settings:
Right-click the speaker icon in the system tray and select 'Open Sound settings.'
In the 'Input' section, choose the correct microphone from the drop-down menu.
Click 'Device properties' to make sure the volume slider is set to the highest level.
Adjust Browser Permissions:
Depending on your browser (e.g., Chrome, Firefox, Edge), go to the settings or preferences section.
Look for permissions related to the microphone and ensure that getfreed.ai has access to your microphone.
Try a Different Browser:
We recommend using the Google Chrome browser for the best results.
Test Your Microphone in Other Applications:
Use another application, like a voice recorder or video call app, to confirm that your microphone is functioning correctly.
Avoid Switching Microphones Mid-Session:
Switching microphones during a session may disrupt the connection and lead to errors in recording.
Check for Other Applications Using the Microphone:
Ensure no other applications or browser tabs are using your microphone, as this might interrupt Freed's access to it.
Get Support
If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:
Start a chat by clicking the messenger icon in the bottom right corner.
Email your message to [email protected].
Schedule a 15-minute call with our support team.
If you're interested in using Freed as a group, talk with our sales team.