Problem: Freed is having problems accessing your microphone properly on Windows. You might be seeing the following message:
Unfortunately, your microphone is not capturing any audio. Please make sure it's not muted, check your volume settings, or try a different browser. Reach out to [email protected] if the error persists.
Solution: We understand that this is a frustrating situation, and we're here to help you get back on track! Please follow these troubleshooting steps to resolve the issue:
Check Your Microphone Connection and Settings:
Ensure that the microphone is connected properly to your computer.
Make sure that the microphone is turned on, not muted, and has batteries if it requires them.
Verify Your Windows Sound Settings:
Right-click the speaker icon in the system tray and select 'Open Sound settings.'
In the 'Input' section, choose the correct microphone from the drop-down menu.
Click 'Device properties' to make sure the volume slider is set to the highest level.
Adjust Browser Permissions:
Depending on your browser (e.g., Chrome, Firefox, Edge), go to the settings or preferences section.
Look for permissions related to the microphone and ensure that getfreed.ai has access to your microphone.
Try a Different Browser:
We recommend using Google Chrome browser for best results.
We hope these steps help you resolve the microphone issue you’re experiencing. If none of the above solutions work, please don't hesitate to reach out to our support team at [email protected].