Telehealth Visits

Do not use headphones or headsets, as Freed needs to hear both sides of the conversation. Have the telehealth platform open in one window and Freed in another. Depending on your setup, echo cancellation technology may prevent Freed from recording the patient's side of the conversation even when using speakers. In this situation, use Freed on a second device (like a smartphone) to record the conversation.

Headphones/Headsets

Headphones or headsets (including AirPods) cannot be used for telehealth visits because the mic will not pick up the patient's side of the conversation. Can be used for dictations.

Microphone Selection

Once you select "Capture Visit," Freed will display the microphone currently in use. To choose a different microphone, simply click the arrow next to it and select your preferred option.

Phone Calls

Use Freed on a second device, like a tablet or computer, to capture the audio from the phone call by placing the call on speaker.

Quiet Environment

Aim for a quiet environment. Background noise, especially other conversations, can contaminate the audio recording and decrease the transcription accuracy.

Laptop Setup

Position your laptop as close as possible to yourself and your patient. Keep the lid open and oriented toward the conversation. Observe the mic volume indicator to ensure the conversation is being captured.

Phone or Tablet Setup

Place the phone or tablet on a stable surface between yourself and your patient. Observe the mic volume indicator to ensure the conversation is being captured.

External Microphones

Position your external mic as close as possible to yourself and your patient. Orient the mic towards the conversation and observe the mic volume indicator to ensure the conversation is being captured.

Screen Lock Prevention

Depending on your device settings, Freed may not be able to prevent the screen from locking or going to sleep. Observe the screen to ensure the conversation is being captured. You can resume the recording if it pauses unexpectedly.

Desktop Browser: Navigating to a Different Window or Tab

Some browsers and browser extensions automatically freeze website activity when it is not in focus, which will interrupt Freed's audio capture. Prevent this issue by ensuring the window is visible and the conversation is being captured even while you are navigating to a different window (e.g., your EHR).

Smartphone or Tablet: Navigating to a Different App

Navigating to a different app will automatically freeze app activity for Freed, which will interrupt audio capture.

Chrome (Desktop)

1. Open Chrome settings.
2. Navigate to "Privacy and Security" > "Site Settings" > "Microphone."
3. Allow microphone access for getfreed.ai.

We recommend using Chrome for the best experience.

Firefox (Desktop)

1. Go to Firefox settings.
2. Click "Privacy & Security" > "Permissions" > "Microphone."
3. Allow microphone access for getfreed.ai.

Edge (Desktop)

1. Open Edge settings.
2. Select "Cookies and Site Permissions" > "Microphone."
3. Allow microphone access for getfreed.ai.

Mac (System Settings)

1. Open the Apple Menu () > "System Settings."
2. Go to "Sound" > "Input."
3. Select the correct microphone and adjust the input volume.

Android (Battery Settings)

1. Go to "Settings" > "Apps" > "Freed."
2. Select "Battery" and change the setting to "Unrestricted" for uninterrupted use.

iOS (Permissions)

1. Go to "Settings" > "Privacy & Security" > "Microphone."
2. Toggle on mic access for Freed AI.