We aim to make Freed easy to use while helping you properly set up your devices for an optimal experience. By following these best practices for audio capture, device setup, and telehealth visits, you can enhance Freed's accuracy and performance, ensuring top-quality SOAP notes.
Audio Capture Best Practices
Topic | Best Practice |
Telehealth Visits | Do not use headphones or headsets, as Freed needs to hear both sides of the conversation. Have the telehealth platform open in one window and Freed in another. Select "Capture" to start and "End" when the session is over. In some cases, speakerphone for telehealth visits fails due to echo cancellation technology. |
Headphones/Headsets Usage | Cannot be used for patient visits (telehealth or in-person) but can be used for dictation with Bluetooth headphones as a mic. |
Phone Calls | Freed can capture regular phone calls by placing the call on speaker and using a second device, like a tablet or computer, with Freed open to record and transcribe the conversation. |
Quiet Environment | Aim for a quiet environment. Background noise from places like coffee shops can interfere with accurate audio capture, so minimize ambient noise. |
Laptop Setup | Position your laptop as close as possible to both the clinician and patient for better audio capture. Keep the lid open and oriented toward the conversation. |
Phone Setup | Place the phone on a stable surface, positioned between the clinician and patient, to capture both sides of the conversation effectively. |
External Microphones | Position external microphones closer to the participants and oriented toward the conversation to capture clear audio. |
Screen Lock Prevention | Freed does not automatically prevent screen lock. Pausing and resuming recording is possible, so ensure you manually prevent screen lock during use. |
Multi-Tab Use | Yes, you can switch between tabs (e.g., Freed and your EHR) while Freed continues capturing audio. |
Following these guidelines will help improve the overall experience when using Freed for dictation and audio capture in various settings.
Device Permissions
To ensure Freed functions correctly, you may need to adjust your device and browser settings for microphone access and battery optimization.
Platform/Browser | Steps to Enable Permissions |
Chrome (Desktop) | 1. Open Chrome settings.
Use Chrome for the best experience. |
Firefox (Desktop) | 1. Go to Firefox settings. |
Edge (Desktop) | 1. Open Edge settings. |
Mac (System Settings) | 1. Open Apple Menu () > "System Preferences." |
Android (Battery Settings) | 1. Go to "Settings" > "Apps" > "Freed." |
iOS (Permissions) | 1. Go to "Settings" > "Privacy" > "Microphone." |
Ensure these settings are properly configured to avoid any disruptions in using Freed for audio capture.
If you have any further questions, please contact [email protected].