Freed encourages (and some jurisdictions may require) obtaining consent before starting the recording.
Explainer Example
“To provide you with the best care and attention, I am using a service called Freed that transcribes conversations and helps with my notes. Your information is private and I will review the content for accuracy. You can tell me to stop using it at any time. Do I have your permission to use this service during our visits?”
Common Questions From Patients
Am I required to give my consent? What happens if I say no?
Your consent is critical and you can withdraw it at any time. This service is designed to help me focus on you during our visits instead of writing notes, but if you choose not to it will not negatively impact your care.
Are the audio recordings saved?
Audio recordings are temporarily saved in a secure manner until note summaries and quality checks are complete, and then they are automatically deleted.
Is my information safe?
Your information is protected by law under HIPAA and secured using encryption technology.
Where is my data saved?
Freed stores all data securely on servers located within the United States.
Can I see the transcription and summary generated by Freed?
Yes, you may request access to what Freed generates from our visit. I can share this with you the same way I share notes with you.
Who has access to my Freed data?
Under HIPAA, your protected health information can only be used for treatment, payment, and healthcare operations, unless you request that I share it with someone else (like a family member).
Can I request to have my information deleted?
Audio recordings are automatically deleted and I can delete the transcription and note summaries at any time.
How accurate is this technology?
Freed uses advanced AI technology to generate accurate transcriptions and note summaries. As your clinician, I am still responsible for reviewing the content for accuracy and completeness.