Freed is designed to work naturally within your clinical environment — whether you're in an exam room, conducting a virtual visit, or rounding off-site.
Below are a few tips and best practices to help you achieve the most accurate and seamless recording experience when using Freed.
Speak naturally
Freed is built for clinical conversations. It’s trained on thousands of medical terms, acronyms, and medication names, so there’s no need to slow down or change how you speak.
You can use your natural tone and phrasing — Freed understands real conversations between clinicians and patients.
There’s no need for verbal punctuation like “comma” or “period.” Just speak as you normally would.
Use the tools that fit your workflow
Freed works wherever you are. You can record using:
The Freed mobile app on iOS
The Chrome extension on desktop
Your tablet or laptop during in-person or remote visits
The Freed Zoom app for virtual visits conducted via Zoom (computer only)
All recordings are synced to your Freed account across devices, so your notes are available whether you start on mobile or finish on desktop.
Pause and resume anytime
Clinical schedules aren't always predictable — Freed gives you full control over your recordings.
Pause at any point during a visit by tapping the pause button. This is useful if you need to step out or take a break.
Resume a visit anytime to continue recording without starting a new note. Freed seamlessly merges recordings so you maintain a complete record of the encounter.
Keep background conversation and noise low
Freed is built to handle the real-world sounds of a clinic, but a few small adjustments can make a big difference in accuracy.
Keep background noise to a minimum: Close doors when possible, and reduce overlapping voices, TV audio, or equipment noise.
Limit side conversations during the visit so Freed can focus on the primary dialogue.
Be mindful of your mic setup
Freed records through your device’s microphone — so mic clarity matters.
If you're using a laptop, try not to type while speaking. Built-in mics near the keyboard may pick up typing sounds.
Unplug or disconnect any Bluetooth headphones or wired accessories during visits, as these may interfere with the audio input source.
If available, consider using an external mic or keyboard for the cleanest recording experience.
State important clinical details explicitly
To ensure Freed captures important clinical information correctly:
Speak medication names and dosages explicitly (e.g., “start lisinopril 10 milligrams daily”) instead of referring to “your meds.”
Encourage patients to respond verbally with “yes” or “no”, especially during questionnaires or assessments.
These small changes can have a big impact on the clarity and completeness of the transcript and note.
Get Support
If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:
Start a chat by clicking the messenger icon in the bottom right corner.
Email your message to [email protected].
Schedule a 15-minute call with our support team.
If you're interested in using Freed as a group, talk with our sales team.