We've updated Freed, introducing a redesigned interface that organizes your work around visits and patients, with an always-available AI clinical assistant at your side. This guide walks you through the key changes.
Platform availability: The new Freed interface is live on web, mobile web, and Android. If you use the iOS app or Chrome extension, you will continue to see the previous layout for now.
The New Layout
Freed 2.0 moves from a feature-module layout to a visit-centric experience.
Auto-Hiding Visit List (Sidebar)
The visit list on the left side now auto-hides to give you more space for your note and AI Chat.
Reveal it: Hover over the left edge of the screen.
Pin it open: Click the Pin schedule icon to keep the sidebar visible while you work.
Access settings, templates, and your profile: These are still in the sidebar. Reveal it first, then click the relevant icon.
AI Chat
Freed's AI Chat now appears as a panel on the right side of your screen (denoted by the three stars).
Toggle visibility: Click the show/hide button to collapse or expand the assistant panel.
Use it anytime: Ask questions, edit your note, look up clinical evidence, or summarize prior visits.
Sourced answers: Clinical questions now return answers with linked citations from 50+ verified medical sources.
Learn more: Freed AI Chat
Visit Tabs
Each visit now has tabs at the top for quick access to different documentation:
Context - pre-visit patient context and prior-visit summaries
Note - your visit note (all tiers)
Codes - ICD-10, CPT, and E/M codes (Premier and Group)
Instructions - patient instructions (Premier and Group)
+ - use the plus button at the end of the tab row to add a Clinical letter, such as a referral or sick note (Premier and Group)
Renamed in May 2026: these tabs were previously labelled Visit note, Billing codes, and Patient instructions. They are now simply Note, Codes, and Instructions. If your window is narrow, tabs that do not fit collapse behind a More menu at the end of the row.
Recording Controls
Recording controls (start, pause, end) have moved to a new location within the visit view. When you open or create a visit, the recording controls are prominently displayed.
Key New Features in 2.0
Auto Learn
Auto Learn is off by default. When enabled, Freed automatically learns from your edits and updates your template in the background — no extra steps needed.
Turn off Auto Learn: If you'd prefer to control when your template learns, click Templates in the sidebar, open the template, and toggle off the Auto Learn button just under the title.
Version history: View how your template has evolved and revert to any previous version.
Constraints: Works with Learned Templates only (not Structured or shared templates).
Learn more: Use Templates to format your notes
Coding assistant
Formerly "Coding Pro," the Coding assistant is now included at no additional cost for Premier and Group subscribers. It surfaces ICD-10, CPT, and E/M code suggestions with post-visit optimization.
When first accessing the Coding assistant, you'll need to opt-in to CPT code generation by entering your name and practice address when prompted.
Codes live in the Codes tab. Note that Copy all in the Note tab copies your note sections only — it does not include your codes, so copy those separately from the Codes tab.
Learn more: Freed Coding assistant · ICD-10 Codes in Freed · Advanced Coding Tools (Groups)
Enhanced Clinical Evidence
Clinical answers are now sourced from 50+ verified medical sources with linked, inspectable citations. PHI is never passed outside of Freed for clinical evidence queries.
Quick Reference: Where Did It Move?
What you need | Where it is now |
Active visits | Auto-hiding sidebar (hover left edge) |
Settings / Profile | Sidebar (reveal, then click gear/profile icon) |
Template Library | Sidebar (reveal, then click Templates icon) |
AI Chat | 3-star icon in the upper right corner, or the right-side panel when open |
Clinical Letters | + button at the end of the tab row, which adds a Clinical letter tab |
Patient Instructions | Instructions tab at the top of the visit |
Billing / Codes | Codes tab at the top of the visit |
Transcript | … (More options) menu in the visit view |
Recording controls | Within the visit view (new location) |
Get Support
If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:
Start a chat by clicking the messenger icon in the bottom right corner.
Email your message to [email protected].
Join a live support call with our support team.
If you're interested in using Freed as a group, talk with our sales team.