Here is a quick guide to Freed's most frequently asked questions. If your answer is missing from below, please explore the other articles in this Help Center or reach out directly to our Customer Success team at [email protected] with any question(s) and we would be happy to speak with you.
Helpful Support Articles:
Telehealth Visits
Device Permissions
Microphone Troubleshooting
Free Trials and Discounts
Individuals and Group Plans
Cancellations and Refunds
Frequently Asked Questions:
How do I see the menu bar on my Freed app?
How do I see the menu bar on my Freed app?
The editing menu (Magic Edit, Pronouns, Visit Type) is only available on the desktop version of Freed, given the limited screen space on the app.
Can I prepare a visit before I see the patient/client?
Can I prepare a visit before I see the patient/client?
Certainly, you can initiate the process by "Capturing a Visit" and verbally detailing information about the patient such as their name, age, and complaint. Subsequently, you can opt to "Pause" and proceed to input the patient's name. At this point, the visit will be preliminarily prepared. When you meet with the patient, you can seamlessly resume the visit and engage with them further.
Can I pause my Freed Plan?
Can I pause my Freed Plan?
There is no specific pause feature available for your Freed Individual or Group Plan. However, if you wish to cancel your account, you will retain access until the end of the current billing cycle, after which the auto-renewal will be turned off. You are welcome to return and resubscribe at any time in the future.
Can I capture a visit on my phone and then review or input to EHR from my computer?
Can I capture a visit on my phone and then review or input to EHR from my computer?
Indeed, Freed visits can be captured on a mobile device or another computer and subsequently accessed and utilized from any computer. As long as you log in with the same credentials, Freed SOAP Notes can be viewed on any device.