You can change your specialty, email address, security settings, and preferences, and manage connected apps or integrations all in your account settings.
Change Your Email Address
If you'd like to update your email address, follow these steps:
Click the Profile icon in the bottom left corner, then click Settings.
In the field where your current email address is listed, enter in your preferred email address.
Click Save.
Please note that if you signed up for Freed or signed in using Google or Multi-Factor Authentication (MFA), you won’t be able to change your account email address manually. Your email will appear locked in this case.
Contact Freed's Clinician Support team for assistance with updating your email address.
Change Your Password
If you'd like to change your password and you're already signed in, follow these steps:
Click the Profile icon in the bottom left corner, then click Settings.
Enter your current password in the "Current Password" field, then enter your new password in both the "New Password" and "Confirm New Password" fields.
Click Save.
If you've forgotten your password, please use this link to reset your password. If you need some further assistance, contact Freed's Clinician Support team for assistance with resetting your password.
Additional Sign-in Methods and Security
Alternatively, instead of using your email address and password to sign in to Freed, you can using Sign in with Google or SSO (Single Sign-On; available to groups only).
Additionally, you can add a layer of security to your account by enabling 2FA (two-factor authentication).
Sign in with Google
Click the Sign in with Google button to connect your Google account to sign in to Freed. When signing into Freed with Google, you won’t create a password specifically for your Freed account; instead, you'll be directed to log in through Google's interface.
If you want to change the email address associated with your Freed account and you used Sign in with Google to establish your Freed account, please get in touch with [email protected] for assistance.
Please note that Sign in with Google is not available for use in the Chrome Extension. To log in, please use your email and password credentials instead. If you’ve forgotten your password, you can reset it using this reset password link.
SSO (Single Sign-On)
Single Sign-On (SSO) is an authentication method that allows users to access multiple systems, including Freed, using a single set of credentials. SSO streamlines the login process across multiple services while centralizing security management, making it convenient and efficient for both users and administrators.
With SSO, you can access Freed seamlessly by logging into your work dashboard. Freed will be available without requiring a separate login.
SSO is available only for Group Plans at Freed and only if the Group Admin has enabled this feature. To activate SSO for a group, the Group Admin can reach out to their Freed Group Account Manager or contact support at [email protected].
2FA (Two-Factor Authentication)
2FA/MFA adds an extra layer of security by requiring two or more verification steps before granting access to your Freed account. This often involves using an external app like Authy or Google Authenticator to generate authentication codes. 2FA/MFA enhances security by ensuring that access to your account requires more than just a password, making it significantly harder for unauthorized users to gain entry.
When logging in to Freed with your email and password, you'll be redirected to a second screen that prompts you to enter an authentication code from the app you've chosen, providing an additional layer of protection.
To set up 2FA for your Freed account, follow these steps:
Click the Profile icon in the bottom left corner, then click Settings.
Click the toggle to enable Two-step authentication. A window will appear to guide you through the following steps.
Enter your phone number - this is required in case you lose access to your authenticator app. Our support team can verify your phone number to confirm your access.
Use your authenticator app to scan the QR code. Your authenticator app will generate a one-time passcode that refreshes every 30 seconds.
Enter the code provided by your authenticator app into the field, and click Verify.
Change Your Details
If you'd like to update your name, title, or medical specialty, follow these steps:
Click the Profile icon in the bottom left corner, then click You.
You can update your name, title, and select a different medical specialty from the list.
Click Save.
Change your Note Preferences
You can change how Freed refers to your care recipients, as well as set your note storage (retention) settings in the Note Settings tab.
Click the Profile icon in the bottom left corner, then click Settings.
Click the Note tab at the top.
Configure your note settings on this page. Your changes will automatically be saved.
Care Recipient
Select if you would like Freed to refer to your care recipient as "patient", "client", or "member". Your selection will be highlighted.
Please note that this setting only affects notes generated using Structured Templates. If you wish to apply this setting in notes using Learned Templates, use the Learn Format button or update your Example Note.
Note Storage
Click the toggle to enable or disable automatic deletion after 30 days.
If enabled, notes will automatically be permanently deleted 30 days from the initial visit capture.
If this is disabled, notes will remain in your account indefinitely and can only be deleted by being moved to the trash.
Get Support
If you need further help or have any questions, contact our Clinician Support team by clicking the messenger icon in the bottom right corner of your screen, emailing [email protected], or scheduling a 15-minute call with a team member.