This article guides you in managing your Freed plan — whether you use it individually or as part of a group plan. You’ll learn how to upgrade/downgrade, manage seats, and handle billing or cancellations.
Use a Free Trial of Freed
Starting out, every account is automatically given a 7-day free trial to test Freed without adding payment info. You can subscribe at any time during your free trial by clicking the Subscribe button on the sidebar of your account.
We strongly recommend setting up a subscription directly through Freed's website in order to avoid being routed through the App Store or Google Play Store. This ensures that your subscription is billed by Freed, resulting in a lower cost to you and a greater extent of billing support from our team.
If the trial ends and you do not subscribe, you will still retain access to notes created during the trial — but you’ll lose the ability to create new recordings.
No automatic billing occurs after a free trial unless you explicitly choose to subscribe. If no payment method is linked to your account, the free trial will end automatically without charges. To permanently delete your account and associated data after the trial, you can request account deletion, but note that this action is irreversible.
How to Manage Your Subscription
Subscribe directly with Freed
For the best pricing and subscription management experience, we strongly recommend subscribing directly through Freed rather than through the Apple App Store or Google Play Store.
When subscriptions are handled through these third-party platforms, all subscription management—such as cancellations, refunds, or billing adjustments—must be managed directly through Apple or Google and cannot be supported by Freed.
Subscribing directly with Freed allows us to provide more personalized support and assistance for any subscription-related needs. Rest assured that subscriptions purchased through our website fully integrate with the Freed mobile app, ensuring seamless access across all platforms. Freed subscriptions can also be managed across multiple devices, including iPads, as long as your subscription remains active.
Accessing Your Subscription Settings
Hover over the left edge of the screen to reveal the sidebar, then click the Settings (gear icon).
Under Plan and Billing Select Subscription from the menu.
Click View billing for any of the following:
View your current subscription, including plan type and number of seats
View your next billing date and next estimated payment
Update your payment method, e.g. add or change credit card used for billing
Update your billing name, billing email, billing address or phone number
View your invoice history
If your account was started via a mobile app store (App Store / Google Play), manage your plan through that marketplace.
Upgrade to a Group Plan
If you create a Group Plan for multiple clinicians, you can start with inviting users to join your account:
Log in to your Freed account.
Hover over the left edge of the screen to reveal the sidebar, then click the gear icon to open Settings.
Select Members.
Invite clinicians by email or copy the invite link to share with your team.
You can add or remove users from your group in the Members page. Each additional clinician added to the group plan requires a paid license. You will be billed separately for every added provider. Billing for new members is pro-rated based on the time remaining in the billing cycle when they join. If a clinician with an individual plan is added to a group plan:
Their individual subscription will be canceled, and they will be covered under the group subscription.
All notes, settings, and formats will remain intact.
Billing adjustments, such as prorated refunds, will be handled automatically for Freed-managed subscriptions. To remove a clinician from your group:
Go to Members in your Freed account.
Locate the clinician you want to remove.
Click Remove or Delete next to their name.
Manage a Group Plan
Hover over the left edge of the screen to reveal the sidebar, then click the settings icon (gear).
Select Subscription from the menu.
Click Members near the top of the page. Here you can add or remove users and manage their permissions.
If you have a group plan, you'll pay for the number of seats you select when establishing your subscription. Monthly plans offer flexibility to increase or decrease the amount of users within your group on a monthly basis. Annual plans cannot be self-served — to add or remove users on an annual plan, contact your account manager to discuss adjustments to your renewal.
You can add or remove users from your group in the Members page.
To learn more about managing a group, you can view our Group Admin guide.
To learn more about pricing options for setting up a group plan in Freed, you can connect with our Sales team.
Pause Your Subscription
Clinicians who don't work or use Freed certain months of the year have the ability to pause their subscription.
Hover over the left edge of the screen to reveal the sidebar, then click the settings icon (gear).
Select Subscription from the menu.
Click the Manage Subscription button.
Select the pause duration that best suits your needs: 1, 2, or 3 months.
Click Pause Subscription.
While paused, you will not be billed and recording functionality will be disabled. You will be able to resume your subscription at any time from this same page by clicking Resume Subscription.
Note: Pause is available only when ALL of these are true —
you are an admin
you have a monthly subscription
the subscription is currently active
you are not already paused or in the process of cancelling
you set up your account without the assistance of the Freed sales/account management team.
How to Cancel your Freed Plan
Here is a quick guide on how to cancel your Freed subscription. After the current billing cycle ends and your cancellation is complete, you will retain access to view previous notes, however you will no longer be able to capture new visits. You have two cancellation options: Cancel Immediately, which ends your subscription and access the same day with a refund issued to your original payment method, or Cancel at the End of the Billing Cycle, which retains access until the billing period ends with no further charges.
Individual Plans
Cancelling your Freed plan in the middle of the billing cycle will deactivate the auto-renewal, and your plan will not renew at the next billing cycle. Alternatively, you can choose to cancel immediately, which will terminate your access on the same day and issue a refund for the charged amount.
To cancel your plan:
Click Settings (gear icon) > Subscription > Manage subscription
If you are on a monthly plan, consider pausing your subscription if you are stepping away from your practice. While paused, you will not be billed and recording functionality will be disabled. You will be able to resume your subscription at any time from this same page by clicking Resume Subscription
During the cancellation process, you will be prompted to choose between canceling immediately or at the end of the billing cycle. Select the option that best suits your needs.
Group Plans
Contact your group account manager for more information.
Feedback
Your feedback is invaluable to us, and we genuinely appreciate any insights you can provide regarding your decision to cancel. Your input helps us improve our platform for clinicians like you.
What is Freed's Refund Policy?
Please refer to the following pages:
Refunds are not provided by default when a subscription is canceled.
Refunds are not provided for non-use.
Refunds are not automatically provided for standard cancellations.
End-of-cycle cancellations do not qualify for refunds as access continues until the billing period ends.
Refunds may only issued for immediate cancellations where access is terminated the same day.
Subscriptions purchased through third-party marketplaces are subject to that marketplace's cancellation and refund policies. For example, Freed cannot issue refunds for subscriptions purchased through Apple. Those requests must be submitted directly to Apple.
Get Support
If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:
Start a chat by clicking the messenger icon in the bottom right corner.
Email your message to [email protected].
Join a live support call with our support team.
If you're interested in using Freed as a group, talk with our sales team.