While it isn't possible to replay audio from a conversation, you can access the full word-for-word transcript. This can be used to review patient conversations and any specific details from the session.

Open a processed note from the schedule — hover over the left edge of the screen to reveal the sidebar, then click the visit. (The sidebar auto-hides; click the Pin schedule icon to keep it open.)

Open the Transcript \menu in the visit view. Here, you can review the word-for-word transcript of the conversation that was recorded. While you can't edit the transcript, you can select and copy the text from it.

The full transcript shows the word-for-word transcription of the recorded audio conversation.

If you see random or unknown text, this may indicate an issue with the audio recording. Please check your mic setup to ensure it is free from any interference or obstructions, and that it is properly connected to your device.

Freed uses speaker diarization to automatically distinguish who is speaking during a visit. The transcript labels each turn as Speaker 1, Speaker 2, and so on — rather than by role (like "Clinician" or "Patient") — which helps reduce situations where statements get mixed up in the note, especially in visits with more than two speakers (for example, a caregiver or staff member joining the visit).

Freed automatically falls back to a standard, unlabeled transcript if the recording's audio quality makes it difficult to reliably tell speakers apart.

These are automatically generated by Freed's speaker diarization technology, which identifies distinct voices in the recording. They're generic labels, not role labels — Freed doesn't tag a speaker as "Clinician" or "Patient," so you'll use context to tell who's speaking. Diarization can identify more than two speakers, which is useful for visits with a caregiver, staff member, or additional provider present.

Even though speaker diarization is available on every account, Freed automatically falls back to a standard transcript without speaker labels if the audio quality makes it difficult to reliably distinguish speakers — for example, if one voice dominates the recording or too much of the audio can't be confidently attributed to a specific speaker.

No. Once a note is generated, the audio file is deleted in a HIPAA-compliant manner, and Freed cannot provide audio recordings of visits. The word-for-word transcript text is retained instead, for as long as the visit exists in your account.

No, the transcript cannot be edited by anyone once it's generated.

You can select and copy the text from the Transcript view, but there isn't a separate export or download option. If you'd like to keep specific information out of the transcript entirely, pause the audio recording during the visit before discussing it, then resume when you're ready to continue — anything said while paused won't be captured.

To export your visit information, first contact Freed Support to have the export feature enabled. Once enabled, go to Settings (gear icon) > Profile > Export your visits, then select Export All Visits to download a ZIP containing your visit notes and transcripts as text files.
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This usually points to an issue with the audio recording. Check your microphone setup to make sure it's free of interference or obstructions and properly connected to your device.

As long as the visit exists in your account. The transcript text is retained even though the original audio file is deleted shortly after the note is generated. Click here for information on how to manage note retention settings.

If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:

If you're interested in using Freed as a group, talk with our sales team.