How to Troubleshoot Missing or Incomplete Sections in Freed Scribe Notes
Freed Scribe uses templates and audio recordings to generate detailed visit notes. Occasionally, users may encounter issues such as missing sections (e.g., Subjective or SOAP details) or incomplete notes. This guide explains common causes and provides actionable steps to resolve these issues.
Common Issues and Their Causes
1. Missing Subjective Section
Cause: The Subjective section may not appear as expected if the Learned Template settings are not configured to include it. Feedback on individual notes does not retrain your account or affect future notes.
Solution: Update your Learned Template in the settings to control the presence, structure, and phrasing of sections like Subjective. For one-off fixes, use the AI assistant to rewrite or reformat the note without altering your global template.
2. No Note Generated for HPI/Subjective Section
Cause: A very short recording (e.g., under two minutes) with limited usable audio or frequent pauses can prevent note generation.
Solution: Ensure your recording is longer, continuous, and has clear audio. Avoid frequent pauses during the encounter to capture sufficient data for note generation.
3. Missing SOAP Details or N/A Note
Cause: Missing SOAP details may occur if the transcript lacks content or if the note template fails to populate correctly.
Solution: - Verify the transcript for the visit to ensure it contains the full details. - Refresh the note by switching to a different template using the template selector in the note view. - Wait for the note to regenerate and check if the SOAP fields populate. - Switch back to your usual template and confirm the note now appears correctly. - If the transcript is missing content, investigate the recording or transcription for that visit.
Best Practices for Accurate Note Generation
Optimize Recording Quality: - Use a high-quality microphone and ensure a quiet environment. - Speak clearly and avoid long pauses during the recording.
Customize Your Template: - Regularly review and update your Learned Template to match your preferred note structure and phrasing.
Review Transcripts: - Always check the transcript for completeness before generating a note.
Provide Feedback: - While feedback on individual notes does not retrain your account, it helps improve the overall product for all users.
Related Topics
By following these steps and best practices, you can ensure your Freed Scribe notes are accurate, complete, and tailored to your needs.