Push to EHR did not work? Here are best practices.
Start from the HPI Section
Push to EHR works best when you begin in the HPI field in athenaOne before starting the push, rather than in the Review or Sign-Off screens.
Keep extension up to date
We update the extension on a regular basis with the most recent improvements, including Push to EHR feature improvements. For most of us, Chrome will automatically update in the background. However to keep the very latest version you can update manually.
If Push to EHR still isn't working
Check the Freed Chrome extension. Ensure it's installed and updated to the latest version.
Restart your browser. Quitting and reopening Chrome can fix temporary connection issues.
Verify your Chrome account. Make sure you're signed into Chrome with the account used to install the Freed extension.
Don't forget to 👍 / 👎 on each push — we review that feedback to keep improving the feature.
If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:
Start a chat by clicking the messenger icon in the bottom right corner.
Email your message to [email protected].
Join a live support call with our support team.
If you're interested in using Freed as a group, talk with our sales team.