Having trouble installing the Freed Chrome Extension? This article covers the most common scenarios and how to fix them.
I clicked the Freed icon and nothing happened
Freed opens on top of the page in the tab you are looking at. It cannot open on browser pages or on the extension store, and it needs the page to have finished loading. If clicking the pinned Freed icon does nothing, try these in order:
Move to your EHR tab first. Freed cannot open on the Chrome Web Store page, on a
chrome://oredge://page, or on a blank new tab. Open your EHR (or any normal website), then click the Freed icon while that tab is in front.Let the page finish loading, then click again. If you click Freed while the page is still loading or navigating, the click is dropped.
Click Freed on the tab you want it on. Freed is only granted access to a page when you click its toolbar icon on that tab — clicking the icon on one tab does not open Freed on a different tab.
Reload the tab and click Freed again. A full page refresh clears most one-off failures.
If Freed opens but recording will not start, that is a different problem — see the microphone permission steps in Freed Chrome Extension.
Restrictions due to enhanced protection
If you encounter this message while installing, it usually means one of the following:
Outdated release – You may be trying to install an older version instead of the latest release.
Chrome security settings – Your Chrome browser has Enhanced Safe Browsing turned on, which may block or warn against certain installations.
Step 1. Confirm you are installing latest version
Go to Chrome Store and search for "Freed" to find our listing page. You can also use the direct link below
Step 2. Adjust Chrome to standard protection
As a temporary workaround, you can adjust Chrome’s extension security settings by switching from Enhanced protection to Standard protection which would allow you to install Chrome Extension.
Go to:
chrome://settings/security(type in browser URL field)Under Safe Browsing, switch from Enhanced Protection to Standard Protection.
Then try reinstalling the extension.
If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:
Click on the Help Icon found at the bottom left corner of your Freed Page, and select Chat with Support.
Email your message to [email protected].
Join a live support call with our support team.
If you're interested in using Freed as a group, talk with our sales team.