When you are a group admin for a Freed Group Plan, the User Management page serves as your dashboard for inviting, removing, and managing users in your account.
Access the Subscription Management Page
Click the Profile icon in the bottom left corner.
Select Subscription, then click the User Management tab at the top of the screen.
Add a New User to an Open Seat
Click the Invite button.
Enter the clinician’s email address to send an invitation.
Alternatively, you can send an invite link or copy a unique invite link to share with clinicians.
Depending on if an invited user already has a Freed account, there may be additional steps.
If the Invited User has an Existing Freed Account
If the invited clinician already has a Freed account (whether a trial or paid individual subscription), they will follow one of these paths:
If the invited user is already logged In:
The user can either click the invitation link in the email or simply log in to Freed.
Once logged in with the same email address the invite was sent to, they will see a banner stating: "You have a pending group invitation". They need to click "View Invite".
3. Then, select "Confirm and Join" to complete the process.
If the user is not yet logged in:
Clicking the link in the email invitation will direct them to the Sign Up page.
They should select "Already have an account? Sign In" and log in.
3. Once logged in with the same email address the invite was sent to, they will see a banner stating: "You have a pending group invitation". They need to click "View Invite".
4. Then, select "Confirm and Join" to complete the process.
If the user has an existing, paid subscription, their Individual Plan will be canceled, and they will receive a prorated refund automatically.
If they subscribed via the Apple App Store or Google Play Store, they must manually cancel their subscription, as Freed does not manage third-party billing.
All notes, settings, and formats remain intact—only the billing transitions.
If the Invited User does not have an Existing Freed Account
If the invited clinician does not have a Freed account:
Clicking the link in the email invitation will take them to the sign up page.
They should create a new account and complete onboarding.
3. Once logged in with the same email address the invite was sent to, they will see a banner stating: "You have a pending group invitation". They need to click "View Invite".
4. Then, select "Confirm and Join" to complete the process.
Get Support
If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:
Start a chat by clicking the messenger icon in the bottom right corner.
Email your message to [email protected].
Schedule a 15-minute call with our support team.
If you're interested in using Freed as a group, talk with our sales team.
For detailed steps on group management, refer to our support article: Inviting Users to a Freed Group Plan.