At Freed, our aim is to become the most clinician-loved healthcare brand. In line with this vision, we offer various avenues for you to seek support and actively participate in our community. Whether you have questions, require technical assistance, or wish to contribute your insights, we are here to assist you every step of the way.
Here are a few ways you can access support from Freed:
Freed Help Center
In-App Chat Support
In-App Feedback
Website Chat Support
Email Support
1. Freed Help Center
The Freed AI Help Center serves as a comprehensive resource for self-service support, empowering users to find answers to their queries instantly. Through this platform, users can conveniently search and review a wide array of articles and resources tailored to address common inquiries and concerns related to Freed.
2. In-App Chat Support
Within Freed, you can access Support by clicking the question icon in the lower left-hand corner. From there, you can select Chat with support which will open our chat modal.
3. In-App Feedback
To enhance user experience and maintain data accuracy, you can submit feedback on specific sections of patient visit records. Here’s how:
Within Freed, click the question icon in the lower left-hand corner, then select Give us feedback.
Specify your concern by clearly describing the issue or suggestion (e.g., “Incorrect information in the A&P section” or “Formatting suggestions for the annual post-delivery visit type”).
Click submit.
The Freed team will evaluate your feedback and reach out for clarifications and/or follow-up.
4. Website Chat Support
If you access Freed through the website, you can communicate directly with our team using the support widget located in the bottom right-hand corner of the platform. This feature enables you to connect with our Clinician Support team to address any questions, concerns, or technical issues you may encounter while using Freed.
5. Email Support
If you cannot find the information you need through other channels, please contact our Freed Clinician Support team at [email protected]. Our dedicated team will promptly review your inquiry and provide personalized assistance to address your needs.
6. Live Video Call Support
Request specialized support or escalations to a Clinician Support Representative for expert advice. You can schedule a 15-minute call with our team here.
Proactive Feedback Tips
These tips can help make your feedback more impactful:
Be Specific: Clearly identify the section or issue.
Provide Examples: Include actionable examples to support your feedback.
Follow Up: Reconnect if your issue or feedback has not been addressed in a timely manner.