At Freed, our aim is to become the most clinician-loved healthcare brand. In line with this vision, we offer various avenues for you to seek support and actively participate in our community. Whether you have questions, require technical assistance, or wish to contribute your insights, we are here to assist you every step of the way.
Rest assured that while we utilize automation to facilitate expedient and self-service support, our human team meticulously reviews each and every inquiry to ensure that your questions are addressed comprehensively, and if necessary, further exploration is conducted.
Here are a few ways you can access support from Freed: Detailed steps for submitting feedback on specific aspects of the platform, such as patient visit records, can be found in the respective sections below.
Freed Help Center
In-App Feedback and Support
Website Support
Direct Contact
Freed Help Center:
The Freed AI Help Center serves as a comprehensive resource for self-service support, empowering users to find answers to their queries instantly. Through this platform, users can conveniently search and review a wide array of articles and resources tailored to address common inquiries and concerns related to Freed.
In-App Support:
Within Freed, you can access Feedback & Support by clicking the message icon in the upper right-hand corner. From there, you can select Support Ticket or General Feedback and use the text field to submit any questions, technical issues related to a specific note, or general requests. Our team will review and respond quickly to assist you!
How to Submit Feedback on Patient Visit Records in Freed AI
To enhance user experience and maintain data accuracy, you can submit feedback on specific sections of patient visit records. Here’s how:
Use the Support Channel: Access the support chat or any available feedback submission option within the Freed platform.
Specify Your Concern: Clearly describe the issue or suggestion (e.g., “Incorrect information in the twoStepsSummary section” or “Formatting suggestions for the annual post-delivery visit type”).
Submit Feedback: Send your feedback with detailed context to aid the reviewing team.
Await Response: The Freed team will evaluate your feedback and reach out for clarifications if required.
Website Support:
If you access Freed through the website, you can communicate directly with our team using the support widget located in the bottom right-hand corner of the platform. This feature enables you to connect with our Customer Success team to address any questions, concerns, or technical issues you may encounter while using Freed.
Direct Contact:
If you cannot find the information you need through other channels, please contact our Freed Clinician Success team at [email protected]. Our dedicated team will promptly review your inquiry and provide personalized assistance to address your needs.
Proactive Feedback Tips
These tips can help make your feedback more impactful:
Be Specific: Clearly identify the section or issue.
Provide Examples: Include actionable examples to support your feedback.
Follow Up: Reconnect if your issue or feedback has not been addressed in a timely manner.
Escalation or Further Support
If additional assistance is required:
Request Ticket Reopening: Respond to feedback notifications to reopen a ticket.
Clinician Success Support: Request specialized support or escalations to a clinician success representative for expert advice. You can schedule a 15-minute call with our team here.