We've redesigned the Freed mobile experience from the ground up — Freed 3.0 is a rebuilt version of the Freed app for iPhone and iPad. Until now, the app was missing features you rely on in Freed on the web, which meant leaving the app and opening a browser to finish your work. Freed 3.0 closes that gap — the app and the browser now work the same way.
Freed 3.0 is rolling out gradually to iOS and iPadOS. If you don't see the new experience yet, you'll be moved over automatically — no action needed. Freed 3.0 requires iOS/iPadOS 17.6 or later; iOS/iPadOS 26 or later is recommended.
What's new
Three things change:
Feature parity with the web app. Pre-charting, AI chat, clinical evidence, coding, and letters are now available in the app.
Shared patients resolve correctly. Previously, the app only synced your own patients, so patients shared with you by others in your clinic appeared as "Unknown." Freed 3.0 syncs the same patient data as the web app.
A persistent Recording Bar. A recording bar stays visible at the top of the screen as you move around the app, so you always know you're recording.
Freed 3.0 is for iPhone and iPad only. The Freed Android app is unchanged.
What you can do in the app now
Pre-charting — review patient context before the visit starts
AI chat and clinical evidence — available during a visit and on a completed note, without switching to a browser
Patient context while recording — see who you're with at a glance
Shared patients — patients shared across your clinic now appear with their correct names
Coding and letters — generate from a finished note on your phone or tablet
Templates — select a template before recording, same library as the web
Visit list — mirrors exactly what you see in a browser
Recording a visit
Start a visit
Open the Freed app.
Tap Capture.
Select the patient and template.
Pause or end a recording
Tap the recording bar at the top of the screen to open the recording controls. From there you can pause, resume, or end the visit.
Important change for existing app users: The press-and-hold-to-pause and slide-to-end gestures from the previous app have been removed. To pause or end a recording in Freed 3.0, tap the recording bar at the top of your screen to open the controls.
While you're recording
The recording bar follows you as you move through the app, so you always know you're recording.
You can move Freed to the background and recording will continue. Live Activity shows recording status on your Lock Screen and Dynamic Island.
Tap the recording bar to see the live audio input meter.
Known limitations
Poor or no connectivity. Freed 3.0 is less resilient on weak or absent internet than the previous app. If you routinely record in low-signal environments, see the troubleshooting steps below.
Live audio meter. The input meter doesn't appear until you tap the recording bar.
Microphone selection. The app stays on the built-in microphone until you connect and select another one — it does not switch automatically. For in-person visits, the built-in mic placed between you and the patient is recommended. Don't use AirPods or other headphones as the mic; Freed will only capture your voice.
Troubleshooting
The app looks different / I've lost a feature I used to have
Freed 3.0 replaces the previous app interface with the same interface you see in Freed on the web. If something seems missing, check whether it's now in a different place in the app — the layout matches the browser. Pause and end controls have moved into the recording bar at the top of the screen.
Freed isn't recording or capturing audio
Grant microphone permission: open Settings on your device, scroll to Apps, select Freed AI, and make sure Microphone is turned on.
Confirm no other app is using the microphone at the same time.
Check for physical obstructions — cases, screen protectors, or debris over the mic openings.
Force close the Freed app and reopen it.
Restart your device if the issue continues.
My note isn't generating
Check your internet connection. Notes can't generate without one; Freed will upload automatically once you reconnect.
Keep the app in the foreground for a few minutes. Longer visits take longer to process.
Log out and log back in to refresh your session.
Do not delete or reinstall the app while a note is pending — the recording is likely still on the device.
Contact support from inside the visit so the relevant details are attached automatically.
I lost internet during a recording
Your recording is saved locally on your device and will upload automatically once you reconnect. Note that Freed 3.0 is less resilient than the previous app on poor connectivity — if you record in a low-signal setting regularly, keep the app in the foreground and avoid switching apps mid-visit.
I'm stuck in a login loop, or the app won't load after signing in
Force close the app and reopen it.
Update your device software (Settings > General > Software Update).
Update the Freed app in the App Store.
Open Freed in a desktop browser, go to Profile Settings, confirm your full name is filled in, and save. Then log out of the app and back in.
Delete and reinstall the app. Your notes and visit history are tied to your Freed account and will not be lost.
My notes aren't syncing between devices
Confirm you're signed into the same Freed account on both devices.
Confirm both devices have a stable connection.
Log out and back in on the device where notes are missing.
Pull down to refresh the visit list.
How do I update the Freed app?
Open the App Store, tap your profile icon in the top right, and scroll to available updates. We recommend turning on automatic updates.
Resetting your password
With the new app you may be asked to sign in again. If you don't remember your password:
On the login screen, tap Forgot Password.
Enter the email address associated with your Freed account.
Check your email — including spam and junk folders — for a password reset link.
Follow the link to create a new password, then sign back into the app.
If you originally signed up using Sign in with Google or SSO, you don't have a Freed password. Use the Google or SSO sign-in option on the login screen instead — requesting a password reset won't work.
You can also reset your password from a browser at secure.getfreed.ai, or change a password you already know under Settings > Account.
Get Support
If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:
Start a chat by clicking the messenger icon in the bottom right corner.
Email your message to [email protected].
Schedule a 15-minute call with our support team.
If you're interested in using Freed as a group, talk with our sales team.