Overview
Group Invite Links allow admins to invite multiple clinicians at once — useful when adding a large number of users without entering email addresses individually.
How the Group Invite Link Works
1. Admin Copies the Group Invite Link
Admins can copy the invite link directly from within the Freed app: open the sidebar, click the gear icon (Settings), go to Members under Team and Access, click Invite members, then click Copy invite link.
Once copied, share the link with the clinicians you want to invite to the Group Plan.
2. Admin Sends the Link to Clinicians
The Admin must share the link with members via email, internal messaging, or any other preferred communication method.
Clinicians receiving the link will use it to join the Group Plan.
3. Clinician Clicks the Link & Signs Up
When a clinician clicks the link, they are directed to Freed's Sign Up page. There are two possible scenarios:
Scenario 1: User Already Has a Freed Account
If the clinician already has a Freed account (either as a trial user or a paid individual subscriber), they will follow one of these paths:
A. User is Already Logged In
When they click the Group Invite Link, the "Joining Group Subscription" modal will appear.
They simply click "Join", and they are now part of the Group Plan.
Once they join, their account will be linked to the group plan, and they will appear in the Members list.
B. User is Not Logged In
Clicking the Group Invite Link will take them to the Sign Up page.
They should select "Already have an account? Sign In" and log in.
Ensure to log in using the same email address that received the invitation to avoid any account mismatch.
After logging in, the "Joining Group Subscription" modal will appear.
They click "Join", and they are successfully added to the Group Plan.
For Existing Paid Individual Subscribers
If they subscribed directly through Freed, their Individual Plan will be canceled, and they will receive a prorated refund automatically.
All notes, settings, and formats remain intact—only the billing transitions.
If they subscribed via the Apple App Store or Google Play Store, they must manually cancel their subscription, as Freed does not manage third-party billing.
Scenario 2: User Does Not Have a Freed Account
If the clinician does not have an existing Freed account:
Clicking the Group Invite Link will take them to the Sign Up page.
They should create a new account and complete the onboarding questions.
Once their account is created, they will immediately see the "Joining Group Subscription" pop-up.
They click "Join", and they are successfully added to the Group Plan.
Final Notes
This process ensures that users can easily and efficiently join the Group Plan without requiring admins to manually enter multiple email addresses.
For individual subscribers transitioning to a Group Plan, all data (notes, settings, formats) remains intact, with only the billing method changing.
Admins should communicate the importance of manually canceling App Store/Google Play subscriptions if applicable.
Why a clinician might not be able to join
If a clinician clicks the invite link and cannot join, the dialog explains why. The most common reasons are:
Their subscription is billed through the Apple App Store or Google Play. Freed cannot manage third-party billing, so they must cancel in the store and wait for the term to expire before joining.
They are already a paid member of another Freed group.
They have a paid individual plan and your group is still on a trial. Paid users can only join a paid group.
They are on a group trial that already has other members or pending invites.
If none of these apply, contact [email protected]. To re-copy a current invite link, go to Settings → Team and Access → Members → Invite members → Copy invite link.
Troubleshooting Common Issues
Ensure You Receive the Email Invitation: Verify that the group admin has sent the email invitation to the appropriate address. Contact the admin if necessary.
Verify Email Account Matches the Invitation: Ensure you are logged into the Freed account associated with the invitation email. If using multiple Freed accounts, switch to or create the correct one.
If you received an invitation, ensure you log in using the same email address to avoid mismatches.- Check Group Capacity: Confirm with the admin that the group plan has available seats. Request the addition of more seats if necessary.
For further assistance, please reach out to Freed Support.
Get Support
If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:
Start a chat by clicking the messenger icon in the bottom right corner.
Email your message to [email protected].
Join a live support call with our support team.
If you're interested in using Freed as a group, talk with our sales team.