New in Freed 2.0: Your group will experience a redesigned Freed interface. See Navigating Freed for a walkthrough. For a comprehensive admin guide, see Getting Started with Your Freed Group Plan.
Already have an individual Freed subscription?
If you subscribed directly through Freed (non-App Store), your individual subscription will be canceled automatically with a prorated refund when you set up or join a group plan — no need to contact support first.
If you subscribed via the Apple App Store or Google Play Store, you must manually cancel your subscription in your device’s Subscriptions settings and wait for the current term to expire before proceeding.
Step 1: Subscribe to Group Plan — Selection and Payment
To subscribe to the group account, click on one of the checkout links provided below and select the number of seats you wish to pay for.
Checkout Links:
Please ensure the quantity of licenses being purchased is correct and to add any promo code at this step.
Step 2: Inviting Other Providers
Post payment, you will be redirected to a "Manage Subscription Users" page, where you will find a unique invite link.
When ready, copy and share this link with the providers you wish to add to the group account.
When the invitee clicks on this link and logs in, they will automatically be added to the account.
Invitees who have an existing individual subscription will have their subscriptions automatically cancelled and refunded upon joining the group.
Their Individual's account, notes, and personalization will remain intact during the transition of the billing component.
For App Store Subscribers
If your current subscription was purchased through the app store, ensure the subscription term has fully expired before proceeding with the group plan setup. Attempting to log in or create a website subscription while your previous subscription is still active may lead to errors. Once your subscription has expired, visit Freed's official website to set up your group subscription. Use your registered email to sign in to your existing account, and ensure you select the 'Sign In' option rather than the 'Sign Up' option to avoid redundant account creation or errors during login.
For any inquiries during this setup process, don't hesitate to reach out to our support team at [email protected].If you encounter login or account access issues, ensure you utilize the 'Sign In' option rather than 'Sign Up' when accessing your account on the website.
Frequently Asked Questions (FAQs)
Can seats be added to a group plan after subscribing?
Can seats be added to a group plan after subscribing?
Yes! Contact your Group Account Manager (GAM) at any time to add additional seats. You can then invite new clinicians from your Subscription settings.
Is it possible to switch from a monthly to an annual plan?
Is it possible to switch from a monthly to an annual plan?
Absolutely! You can switch from a monthly to an annual plan at any time to avail the discounted annual rate.
Who can see the notes within a group plan?
Who can see the notes within a group plan?
By default, notes can only be accessed by the account the note was recorded on — admins and other providers cannot see each other’s notes. If your clinic wants to enable collaborative workflows (such as Medical Assistant intake or provider coverage), group admins can enable patient sharing. See Introducing: Sharing patients in your group.
Does the admin seat count as a license/seat?
Does the admin seat count as a license/seat?
No, the admin seat doesn’t count as a license/seat and isn’t paid for. It's solely for administrative purposes to manage the group account effectively.