Step 1: Contact Support to Cancel Your Subscription Immediately
If you subscribed directly (non-app store), contact support (via message or email) to cancel your existing individual subscription immediately.
Note: Cancelling your plan yourself from within Freed will not work as you will be forced to wait until the end of your billing cycle before you can subscribe to the group plan.
If you subscribed via the app store, navigate to your iPhone’s Settings app, go to Subscriptions, and cancel your Freed AI subscription.
For app store subscriptions, wait for the current term to expire before setting up your group subscription on the Freed AI website.
We will then cancel non-app store subscriptions, issue a prorated refund, and reply with confirmation.
Once you’ve received confirmation or ensured your app store subscription has expired, please proceed to Step 2.
If you do not currently have a paid Freed subscription, simply begin on Step 2.
Step 2: Subscribe to Group Plan- Selection and Payment
To subscribe to the group account, click on one of the checkout links provided below and select the number of seats you wish to pay for.
Checkout Links:
Please ensure the quantity of licenses being purchased is correct and to add any promo code at this step.
Step 3: Inviting Other Providers
Post payment, you will be redirected to a "Manage Subscription Users" page, where you will find a unique invite link.
When ready, copy and share this link with the providers you wish to add to the group account.
When the invitee clicks on this link and logs in, they will automatically be added to the account.
Invitees who have an existing individual subscription will have their subscriptions automatically cancelled and refunded upon joining the group.
Their Individual's account, notes, and personalization will remain intact during the transition of the billing component.
For App Store Subscribers
If your current subscription was purchased through the app store, ensure the subscription term has fully expired before proceeding with the group plan setup. Attempting to log in or create a website subscription while your previous subscription is still active may lead to errors. Once your subscription has expired, visit Freed's official website to set up your group subscription. Use your registered email to sign in to your existing account, and ensure you select the 'Sign In' option rather than the 'Sign Up' option to avoid redundant account creation or errors during login.
For any inquiries during this setup process, don't hesitate to reach out to our support team at [email protected].If you encounter login or account access issues, ensure you utilize the 'Sign In' option rather than 'Sign Up' when accessing your account on the website.
Frequently Asked Questions (FAQs)
Can seats be added to a group plan after subscribing?
Can seats be added to a group plan after subscribing?
Yes, we can always add seats to a group manually on our end- simply email [email protected] and we’ll take care it from there! We plan to implement the ability to do this on your own in the near future.
Is it possible to switch from a monthly to an annual plan?
Is it possible to switch from a monthly to an annual plan?
Absolutely! You can switch from a monthly to an annual plan at any time to avail the discounted annual rate.
Who can see the notes within a group plan?
Who can see the notes within a group plan?
Notes can only be accessed by the account the note was recorded on. The admin and other providers under the group account do not have access to each other's notes, ensuring privacy and confidentiality.
Does the admin seat count as a license/seat?
Does the admin seat count as a license/seat?
No, the admin seat doesn’t count as a license/seat and isn’t paid for. It's solely for administrative purposes to manage the group account effectively.