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Use Secure Send to email patient instructions

How to use Freed's Secure Send feature to email a copy of instructions directly to your patient or client.

You can securely email the generated Patient Instructions using Secure Send. The Patient Instructions are generated along with your note, and can be edited just like any other part of your note.


How to use Secure Send

Step 1: Open the Patient Instructions tab

Click the Patient Instructions tab at the top of the visit view. Review the generated instructions and make any edits needed.


If you're using a Learned Template, you can make edits to the format of the instructions, and Auto-Learn will automatically update the template for future visits' patient instructions.

Step 2: Click the Send icon​

Once you're ready to send your instructions, click the paper airplane icon in the section header, located by the thumbs and copy buttons.

Step 3: Confirm and send

Since Freed does not store any patient information or email addresses, you'll be asked to enter your patient's email address twice.

Click the checkbox to confirm the patient consent statement. Once entered and confirmed, click the Send button.


Patient Instructions Example

Here is an example of what your patient will see when sent patient instructions through Freed's Secure Send:


Get Support

If you need further help or have questions, you can get in touch with our Clinician Support team in the method that works best for you:

  • Click on the Help Icon found at the bottom left corner of your Freed Page, and select Chat with Support.

  • Email your message to [email protected].

  • Live Support Call with our support team.

If you're interested in using Freed as a group, talk with our sales team.

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